Copier Service Technician / Field Service Technician

Job Title: Copier Service Technician / Field Service Technician
Department: Service & Support
Location: Greater Atlanta Area (On-site/Field-based)
Job Type: Full-time

Job Summary

EGP Document Solutions is looking for a mechanically inclined and tech-savvy Copier Service Technician to join our field service team. In this role, you will be the face of our company, providing on-site technical support, maintenance, and repairs for a variety of multi-function printers (MFPs), scanners, and office equipment. You will ensure our clients’ business operations run smoothly by delivering timely solutions and exceptional customer service.

Key Responsibilities

• Service printers/copiers with minimal assistance.   
• Troubleshoot basic printing issues and identify printer vs. network problems.   
• Install scanning and equipment in peer-to-peer environments.   
• Maintain inventory per company specifications.   
• Ensure your car, tool kit, and supplies are organized and ready.   
• Build and maintain professional relationships with customers and colleagues.   
• Provide sales support by advising on problems or potential leads.   
• Maximize equipment uptime with timely repairs and preventive maintenance.   
• Manage your time effectively and ensure a professional appearance.  

Required Qualifications

• Must possess a valid driver’s license, clean driving record and reliable transportation.
• Ability to manage service calls requiring more time than anticipated without becoming frustrated or rushing through a job.
• Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

Provided Opportunities

• Opportunity, career development and personal growth
• In-house training
• A place where you can stop going to work and you can start building your career

Physical & Travel Requirements

• Ability to lift up to 50 lbs. and perform frequent bending or reaching.
• A valid driver’s license and a clean driving record for daily travel to client sites.

Compensation & Benefits

• $18 - $21/hr. commensurate with experience and hiring bonus.
• Health, dental, and vision insurance; 401(k) retirement plan; paid time off (PTO)

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