Serving Hardware Needs Nationwide and IT Support Throughout Georgia

Your Partner for Hardware Managed Services & IT Support

Established as a family-owned and military veteran-owned enterprise, EGP Document Solutions has excelled in redefining standards within the realm of office equipment and cutting-edge technology solutions. While our success speaks volumes, our primary objective has always been centered on prioritizing the customer experience above all else.

In 1977, Doug Wages and John Gleason laid the foundation for Electro Graphic Products, a company committed to delivering unparalleled office products and services in Northeast Georgia. Building on their legacy, in 2018, the reins were passed to Paul Thompson, a seasoned veteran to the industry commenced his journey as a service technician in 1977. Paul's ascent through the ranks—from technician to Vice President of Operations to President / CEO underscored his dedication and expertise within the company.

Through strategic partnerships with industry giants like Kyocera, Ricoh, HP, Canon, KIP, and FP, we ensure access to the finest products in the market. Rejecting the one-size-fits-all approach, our collaboration with these manufacturers empowers us to craft tailor-made solutions for each client, ensuring a personalized fit that caters to their unique business requirements. EGP proudly holds the distinction of being the longest-standing Kyocera dealership in the U.S. and awarded the prestigious Platinum Partner designation.

Our experienced team, providing an average tenure exceeding 20 years, embodies unparalleled expertise that caters to businesses of all sizes. Leveraging our partnerships, we offer not just local equipment and service but also a nationwide reach through premier dealer networks.

At the local level, our workforce includes 12 service technicians and 4 dedicated IT support specialists, meticulously trained on our suite of equipment and solutions. This commitment to continuous improvement ensures that our clients receive exceptional service and support, backed by direct access to our senior management and staff, ensuring prompt resolution of queries or concerns.

EGP’s Core Values form the cornerstone of our operations:

  • Integrity: We uphold relationships with honesty, ethical transparency, and unwavering integrity.
  • People: We invest in our employees, supporting their personal and professional growth while fostering a balanced life. Through technology, skill development, mentorship, and a culture of respect, we nurture individual growth.
  • Customers: Our commitment revolves around offering the finest products, innovative solutions, and exceptional service. We go the extra mile to ensure our customers' satisfaction and value.
  • Productivity: We prioritize a seamless customer experience through superior products, professional service, and streamlined, accurate billing.

At EGP Document Solutions, our commitment to excellence extends far beyond just products and services. It's about building enduring relationships, offering bespoke solutions, and ensuring unparalleled satisfaction for each and every customer we serve.

EGP Document Solutions: Your Comprehensive IT Support Partner

Rely on EGP Document Solutions to fulfill all your IT requirements. Our team of experts seamlessly integrates as your outsourced IT department, addressing issues proactively. From managing your servers and network infrastructure to overseeing your computers, workstations, and mobile devices, we offer end-to-end solutions to meet all your technology needs.

Managed IT Services

We’ll handle the upkeep and maintenance of your IT and endpoints as your outsourced IT department.

Remote Monitoring & Maintenance

When your staff needs support, we can quickly solve problems remotely, and ensure that all of your devices are operating smoothly.

Managed Print Services

We manage all aspects of service, support, and maintenance for your existing equipment, and also provide coverage for all consumable and supply items.

IT Industry Secret

The IT Industry Secret

We do things differently. Stop paying outrageously high hourly rates that can sneak their way into your bill, and get proactive, giving everyone in your company the support they need, when they need it, without the huge costs.

We call it EGP Document Solutions, and it’s designed to give you and your entire organization peace of mind when it comes to your IT.

Get the IT Secret

Let’s Get Together And Talk About Your Technology

Our Latest Blog Posts

There is no question that a small business can benefit from technology, as has been proven time and time again. However, an issue can arise if a business bites off more than it can chew, so to speak, and ultimately creates a ...
The cloud has proven to be an extremely useful tool for the modern business. Not only does it provide anywhere-anytime access to applications, processing, storage, et al; it also delivers those products as a service, allowing...
Data security isn’t a matter to be taken lightly, as too many businesses have found out the hard way. Unfortunately, there are far too many simple ways to correct common security issues - enough that it’s foolish not to do so...

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News & Updates

EGP Document Solutions is proud to announce the launch of our new website at The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for ...

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Learn more about what EGP Document Solutions can do for your business.

EGP Document Solutions
4415 S Berkeley Lake Rd NW
Duluth, Georgia 30096