IT Help Desk Support Technician

Job Title: IT Help Desk Support Technician
Department: Service & Support
Reports To: IT Manager

About the Role

Are you a tech-savvy problem solver who enjoys making hardware and software play nice together? EGP Document Solutions is looking for an IT Help Desk Support Technician to join our team. You’ll be the go-to person for ensuring our clients’ multi-function printers (MFPs) and office technology are seamlessly integrated into their networks.

This isn't just a "sit behind a desk" job, you’ll be a bridge between traditional office hardware and modern IT infrastructure.

What You’ll Do

• Troubleshoot printing, scanning, and connectivity issues for clients via phone, remote desktop, or occasional site visits.
• Configure IP addresses, subnets, and gateways to get copiers live on client networks.
• Install and support print drivers, document management software, and "scan-to-email" (SMTP/SMB) workflows.
• Assist clients in setting up secure print features and ensuring devices meet their internal security protocols.

What We’re Looking For

• 1–3 years in a help desk or technical support role preferred but not required
• Strong knowledge of Windows/Mac OS, TCP/IP networking, and Active Directory.
• You don’t just follow a script; you enjoy digging into a problem until it’s fixed.
• You can explain technical solutions to non-technical users without the jargon.
• CompTIA A+ or Network+ are preferred but not required.

• Must possess a valid driver’s license, clean driving record and reliable transportation.

Why Join Us?

• $16 - $21/hr. commensurate with experience and hiring bonus.
• Ongoing training and manufacturer certification opportunities.
• Health, dental, and vision insurance; 401(k) retirement plan; paid time off (PTO)
• A fast-paced environment where no two days are the same.

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